Privacy Policy
Your information. Our responsibility.
Last Updated: 3 September 2026
About This Privacy Policy
This Privacy Policy explains how CLARRX (“CLARRX”, “we”, “us”, or “our”) collects, uses, stores, protects, and otherwise processes personal information when you access or use our website, learning platform, mobile application, courses, diagnostic assessments, mentorship services, and related services (collectively, the “Services”).
Our website is available at www.clarrx.com .
This Policy applies to parents, guardians, students, learners, and other individuals who interact with CLARRX.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. Where consent is required under applicable law, we will seek the appropriate consent before processing personal data.
Information We Collect
We collect information that is reasonably necessary to provide, maintain, and improve our Services.
A. Information Provided by Parents or Users
Depending on how you interact with CLARRX, we may collect:
- Full name
- Email address
- Mobile number
- Communication preferences
- Account and login information
- Information submitted through registration forms
- Information provided when contacting our support team
- Information relating to course enrolment or participation
B. Student Information
Where a parent, guardian, or other authorised person registers a student, we may collect information necessary to provide the learning experience, such as:
- Student name
- Grade or class
- Academic or learning-related information provided to us
- Diagnostic assessment responses and results
- Course participation and progress
- Learning activity and interaction with educational content
We seek to collect only information reasonably necessary for the relevant educational service.
C. Payment and Transaction Information
When you purchase a CLARRX service, payment processing may be handled by third-party payment service providers. CLARRX may receive transaction-related information necessary to confirm and manage your purchase. We generally do not need to store complete card, banking, or other payment credentials ourselves.
D. Technical Information
When you access CLARRX, certain technical information may be automatically collected, including IP address, browser and device information, operating system, device type, pages or features accessed, date and time of access, and general usage and diagnostic information.
This information helps us maintain security, troubleshoot technical problems, and improve our Services.
How We Use Information
We may use information collected through CLARRX to:
- Create and manage user accounts
- Provide access to courses and learning services
- Process enrolments and purchases
- Conduct diagnostic assessments
- Understand learning progress and engagement
- Provide personalised or mentor-supported learning where applicable
- Respond to questions and support requests
- Communicate important service information
- Send relevant updates or promotional communications where permitted
- Improve our educational content and Services
- Maintain platform security and reliability
- Detect and prevent fraud, misuse, or unauthorised activity
- Comply with applicable legal and regulatory requirements
- Protect the rights, safety, and legitimate interests of CLARRX, our users, and others
Learning & Diagnostic Information
Learning information is an important part of the CLARRX experience.
When a student takes a diagnostic assessment or uses our learning Services, we may process information such as:
- Assessment responses
- Assessment results
- Areas of conceptual difficulty
- Course progress
- Practice activity
- Learning engagement
- Performance within CLARRX learning activities
This information may be used to help understand a learner’s current level, identify areas requiring attention, structure learning experiences, and improve educational support.
We do not use learning information to sell a student’s personal profile to third parties.
Student & Children’s Privacy
CLARRX provides educational services for students, including students in Grades 6–12 .
Where a student is a child or otherwise requires parental or guardian involvement under applicable law, CLARRX expects registration and use of the Services to be undertaken with the involvement or authorisation of a parent or legal guardian where required.
Parents or legal guardians may contact us regarding personal information associated with a student and may request appropriate access, correction, or deletion, subject to applicable law and legitimate retention requirements.
We do not knowingly seek to collect personal information from children beyond what is reasonably necessary for providing the relevant educational Services.
Cookies & Similar Technologies
Communications
We may contact you through email, phone, SMS, WhatsApp, or other communication channels you provide, depending on the nature of your interaction with CLARRX.
These communications may include account-related information, course and enrolment information, payment or transaction information, service updates, support responses, important policy or security notices, and educational or promotional communications where permitted.
You may opt out of non-essential promotional communications. Certain service, security, legal, or transactional communications may still be sent when necessary.
Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.
If we become aware of a personal-data breach requiring notification under applicable law, we will take appropriate steps in accordance with applicable legal requirements.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing our Services, maintaining user accounts, meeting contractual obligations, resolving disputes, maintaining business and transaction records, complying with legal and regulatory requirements, and protecting our rights.
When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal or operational requirements.
Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including rights to:
- Request information about personal data processed by us
- Request correction of inaccurate or incomplete information
- Request deletion of personal information, subject to applicable exceptions
- Withdraw consent where processing is based on consent
- Raise a grievance regarding our processing of personal information
- Exercise other rights available under applicable data-protection law
Requests may be subject to reasonable verification requirements to protect accounts and personal information from unauthorised requests.
Withdrawal of Consent
Where CLARRX processes personal information based on your consent, you may withdraw that consent by contacting us.
Withdrawal of consent does not affect processing that was already lawfully carried out before the withdrawal.
Please note that withdrawing certain information or permissions may affect our ability to provide particular Services.
Third-Party Services & Links
Our Services may contain links to third-party websites, platforms, applications, payment services, or other services.
Third-party services operate under their own terms and privacy policies.
CLARRX is not responsible for the privacy practices of third parties that operate independently from us.
We encourage you to review the privacy policies of relevant third-party services before providing them with personal information.
Data Transfers & Service Providers
Some of our technology or service providers may process information using infrastructure located in India or other jurisdictions.
Where personal information is transferred or processed outside your jurisdiction, we will take steps required under applicable law in relation to such processing.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, technology, data practices, or applicable law and regulatory requirements.
When we make material changes, we will update the “Last Updated” date displayed at the beginning of this Policy and may provide additional notice where required.
We encourage you to review this page periodically.
Contact & Privacy Grievances
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a privacy-related concern, please contact us.
CLARRX
Email: support@clarrx.com
Phone: +91 9695256555
Address: Lalganj, Raebareli, Uttar Pradesh 229206, India
Please include sufficient information in your request for us to understand and appropriately respond to your concern.
Governing Framework
CLARRX is committed to handling personal information in accordance with applicable Indian laws and regulations relating to privacy and personal data protection.
This Policy should be read together with the CLARRX Terms & Conditions and other applicable policies governing use of our Services.